Contact Adaptyn
The fastest way to reach the Adaptyn team is email. Write to support@adaptyn.com and we will get back to you by email.
What to include
For anything about a purchase, put your order number in the subject line. You will find it in your order confirmation email. For a damaged, defective, or wrong item, attach a photo of the product and its packaging so we can send a replacement or refund in one reply.
Orders and shipping
Orders are processed within 1 to 3 business days and ship within the United States. Most arrive 3 to 7 business days after they ship, and every shipment includes tracking. The full details are in the shipping policy.
Returns and refunds
You have 30 days from delivery to request a return of unopened products with the safety seal intact. Email us with your order number first and we will send return instructions. Approved refunds go back to your original payment method within 10 business days. The refund policy has the complete terms.
Product questions
Ask us which actives are in Drive, Spark, or any Adaptyn formula, how a product is meant to be taken, or how each batch is third-party tested for identity, potency, and contaminants. Every active is named on the label and has its own profile under The Actives.
Privacy requests
To access, correct, or delete the personal information we hold about you, or to opt out of targeted advertising, email us or use the Your Privacy Choices page. The privacy policy explains what we collect and why.
Call us
Straight answers.
What is the Adaptyn customer service email?
support@adaptyn.com. Every message sent to that address is read, and we get back to you from the same address. Add it to your contacts so our answers do not land in spam.
How do I change or cancel an order?
Email support@adaptyn.com with your order number as soon as you can. If the order has not shipped, we can usually update the address, adjust the items, or cancel it for a full refund. Once a package is with the carrier, the refund policy applies instead.
What if my package has not arrived?
Check the tracking link in your shipping confirmation email first. If tracking has not updated for several days, or the order is past the 3 to 7 business day delivery window, email us your order number. We will open a claim with the carrier and send a replacement or refund if the package is lost.
Can Adaptyn give medical advice?
No. Adaptyn products are dietary supplements for healthy adults, and our team cannot advise on a health condition, a medication, pregnancy, or nursing. Talk to a qualified clinician before you start any supplement.