Refund policy

Returns

You have 30 days from the day your order arrives to request a return. Because our products are ingestible supplements, we can only accept returns of unopened products with the safety seal intact. To start a return, reach us through the contact page with your order number and we will send instructions. Returns sent back without contacting us first cannot be accepted.

Refunds

Once we receive and inspect your return, we will notify you and, if approved, refund your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us and we will chase it down.

Damaged, defective, or wrong items

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us right away with your order number and a photo. We will make it right with a replacement or a full refund, and you will not be asked to ship the damaged item back at your own cost.

Exchanges

The fastest way to get a different product is to complete a return for the item you have and place a new order once the return is accepted.

Non-returnable items

Opened products, products with a broken seal, and gift cards cannot be returned. Sale items follow the same 30 day, unopened rule as everything else.

Subscriptions and repeat orders

If you ever set up a repeat order with us, you can cancel future shipments any time before they process by contacting us, and each delivered shipment follows the same 30 day return window as a one-time order.

How to reach us

Every return, refund, and replacement starts at the contact page. Include your order number so we can find your purchase quickly. A person reads every message and answers.