Shipping

Processing

Orders are processed within 1 to 3 business days, not counting weekends or holidays. You will receive an email confirmation when your order is placed and another with tracking as soon as it ships.

Delivery

We currently ship within the United States. Most orders arrive within 3 to 7 business days after they ship, depending on the destination. Shipping rates and options are calculated at checkout before you pay.

Tracking

Every shipment includes tracking. If your tracking has not updated for several days or your order has not arrived within the expected window, reach us through the contact page with your order number and we will investigate with the carrier.

Addresses

Please double-check your shipping address at checkout. If you catch an address mistake, contact us as soon as possible; we can usually correct it before the order ships. Orders returned to us because of an incorrect address can be reshipped, though carrier fees may apply.

Lost or damaged in transit

If your order arrives damaged or goes missing in transit, contact us with your order number and, for damage, a photo. We will file with the carrier and send a replacement or refund. You will not be left to fight a shipping company alone.

Order changes and cancellations

Need to change or cancel an order? Contact us as soon as possible with your order number. If the order has not shipped yet, we can usually change the address, adjust the items, or cancel it outright for a full refund. Once a package is with the carrier we can no longer pull it back, and the refund policy takes over from there.

Questions

Anything unclear about shipping, tracking, or timing goes through the contact page. Include your order number and we will answer fast.